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ServiceDesk Plus 8.x Essentials. A kick-start guide to implement and administer IT Service Management processes with ServiceDesk Plus Ankush Agarwal

(ebook) (audiobook) (audiobook) Książka w języku 1
ServiceDesk Plus 8.x Essentials. A kick-start guide to implement and administer IT Service Management processes with ServiceDesk Plus Ankush Agarwal - okladka książki

ServiceDesk Plus 8.x Essentials. A kick-start guide to implement and administer IT Service Management processes with ServiceDesk Plus Ankush Agarwal - okladka książki

ServiceDesk Plus 8.x Essentials. A kick-start guide to implement and administer IT Service Management processes with ServiceDesk Plus Ankush Agarwal - audiobook MP3

ServiceDesk Plus 8.x Essentials. A kick-start guide to implement and administer IT Service Management processes with ServiceDesk Plus Ankush Agarwal - audiobook CD

Autor:
Ankush Agarwal
Ocena:
Bądź pierwszym, który oceni tę książkę
Stron:
114
Dostępne formaty:
     PDF
     ePub
     Mobi
IT service management (ITSM) refers to the implementation and management of quality IT services that meet the needs of your business. ServiceDesk Plus is an integrated web-based helpdesk tool that assists you in planning, setting up, and achieving the timely execution of IT services efficiently.

ServiceDesk Plus 8.x Essentials is a practical, hands-on guide that walks you through the features of ServiceDesk Plus 8.x to help you set up and manage day-to-day IT services. The book also helps you to understand and practice the ITIL methodologies while using the tool for daily operations.

ServiceDesk Plus 8.x Essentials conceptualizes the ITIL framework and takes you through the core processes and their implementation in ServiceDesk Plus 8.x in an easy and practical manner.

The book will also help you to learn the process flows and manage incidents, problems, assets, and configurations while understanding the scope and responsibilities of the helpdesk. It also takes you through controlling changes and releases and highlights the features of the tools. If you need a concise handbook for a complete understanding of the metrics, challenges and risks of ITSM, then you have found the right book.

With ServiceDesk Plus 8.x Essentials, you will learn everything you need to know to administer and manage IT services using ServiceDesk Plus, while making ITIL concepts practical and fun.

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O autorze książki

Ankush Agarwal has been working in the IT Service Management domain, as well as conducting internal organization training, for more than eight years. He likes writing about service technologies and processes and has also won blogging awards in this space. He has been involved in setting up and managing various service desk teams and is currently associated with a top-tier Investment Bank.

Packt Publishing - inne książki

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