Practical Zendesk Administration. 2nd Edition
- Wydawnictwo:
- O'Reilly Media
- Ocena:
- Stron:
- 196
- Dostępne formaty:
-
ePubMobi
Opis
książki
:
Practical Zendesk Administration. 2nd Edition
Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes.
Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you’ll be able to determine the best way to put Zendesk’s vast potential to work for your company.
- Apply custom branding to your user-facing support portal
- Mitigate risk by implementing various Zendesk security features
- Manage profiles and permissions for users, agents, and administrators
- Create tickets from email, voice, chat, feedback tabs, and social media
- Capture and classify help requests through standard and custom fields
- Use techniques to build an efficient agent support process
- Automate your business rules in Zendesk to streamline your workflow
- Provide your customers with self-service support
Szczegóły książki
- ISBN Ebooka:
- 978-14-919-0077-2, 9781491900772
- Data wydania ebooka :
-
2014-05-15
Data wydania ebooka często jest dniem wprowadzenia tytułu do sprzedaży i może nie być równoznaczna
z datą wydania książki papierowej. Dodatkowe informacje możesz znaleźć w darmowym fragmencie.
Jeśli masz wątpliwości skontaktuj się z nami sklep@helion.pl.
- Język publikacji:
- angielski
- Rozmiar pliku ePub:
- 7MB
- Rozmiar pliku Mobi:
- 7MB
- Zgłoś erratę
- Kategorie:
Technologie webowe » Inne
O'Reilly Media - inne książki
-
Business decisions in any context—operational, tactical, or strategic—can have considerable consequences. Whether the outcome is positive and rewarding or negative and damaging to the business, its employees, and stakeholders is unknown when action is approved. These decisions are usually made under the proverbial cloud of uncertainty.With this pra-
- ePub + Mobi pkt
(186,15 zł najniższa cena z 30 dni)
194.65 zł
228.99 zł (-15%) -
-
If you're a developer looking to build a distributed, resilient, scalable, high-performance application, you may be evaluating distributed SQL and NoSQL solutions. Perhaps you're considering the Aerospike database.This practical book shows developers, architects, and engineers how to get the highly scalable and extremely low-latency Aerospike datab-
- ePub + Mobi pkt
Aerospike: Up and Running. Developing on a Modern Operational Database for Globally Distributed Apps
(245,65 zł najniższa cena z 30 dni)
254.15 zł
299.00 zł (-15%) -
-
Learn how to use Go's strengths to develop services that are scalable and resilient even in an unpredictable environment. With this book's expanded second edition, Go developers will explore the composition and construction of cloud native applications, from lower-level Go features and mid-level patterns to high-level architectural considerations.E-
- ePub + Mobi pkt
(220,15 zł najniższa cena z 30 dni)
228.65 zł
269.00 zł (-15%) -
-
Reinforcement learning (RL) has led to several breakthroughs in AI. The use of the Q-learning (DQL) algorithm alone has helped people develop agents that play arcade games and board games at a superhuman level. More recently, RL, DQL, and similar methods have gained popularity in publications related to financial research.This book is among the fir-
- ePub + Mobi pkt
(220,15 zł najniższa cena z 30 dni)
228.65 zł
269.00 zł (-15%) -
-
To ensure that applications are reliable and always available, more businesses today are moving applications to AWS. But many companies still struggle to design and build these cloud applications effectively, thinking that because the cloud is resilient, their applications will be too. With this practical guide, software, DevOps, and cloud engineer-
- ePub + Mobi pkt
(211,65 zł najniższa cena z 30 dni)
228.65 zł
269.00 zł (-15%) -
-
Performance tuning is an experimental science, but that doesn't mean engineers should resort to guesswork and folklore to get the job done. Yet that's often the case. With this practical book, intermediate to advanced Java technologists working with complex platforms will learn how to tune Java cloud applications for performance using a quantitativ-
- ePub + Mobi pkt
(220,15 zł najniższa cena z 30 dni)
228.65 zł
269.00 zł (-15%) -
-
Today, investment in financial technology and digital transformation is reshaping the financial landscape and generating many opportunities. Too often, however, engineers and professionals in financial institutions lack a practical and comprehensive understanding of the concepts, problems, techniques, and technologies necessary to build a modern, r-
- ePub + Mobi pkt
(220,15 zł najniższa cena z 30 dni)
228.65 zł
269.00 zł (-15%) -
-
Until recently, infrastructure was the backbone of organizations operating software they developed in-house. But now that cloud vendors run the computers, companies can finally bring the benefits of agile custom-centricity to their own developers. Adding product management to infrastructure organizations is now all the rage.But how's that possible-
- ePub + Mobi pkt
(186,15 zł najniższa cena z 30 dni)
194.65 zł
228.99 zł (-15%) -
-
Cloud services and SaaS software permeate every company's IT landscape, requiring a shift from manually provisioned services to a more structured approach, with codification at its core. Terraform provides tools to manage the lifecycle of your IT landscape across thousands of different cloud providers and SaaS platforms.By defining your infrastruct-
- ePub + Mobi pkt
(203,15 zł najniższa cena z 30 dni)
220.15 zł
259.00 zł (-15%) -
-
Using machine learning for products, services, and critical business processes is quite different from using ML in an academic or research setting—especially for recent ML graduates and those moving from research to a commercial environment. Whether you currently work to create products and services that use ML, or would like to in the future, this-
- ePub + Mobi pkt
(245,65 zł najniższa cena z 30 dni)
254.15 zł
299.00 zł (-15%) -
Dzięki opcji "Druk na żądanie" do sprzedaży wracają tytuły Grupy Helion, które cieszyły sie dużym zainteresowaniem, a których nakład został wyprzedany.
Dla naszych Czytelników wydrukowaliśmy dodatkową pulę egzemplarzy w technice druku cyfrowego.
Co powinieneś wiedzieć o usłudze "Druk na żądanie":
- usługa obejmuje tylko widoczną poniżej listę tytułów, którą na bieżąco aktualizujemy;
- cena książki może być wyższa od początkowej ceny detalicznej, co jest spowodowane kosztami druku cyfrowego (wyższymi niż koszty tradycyjnego druku offsetowego). Obowiązująca cena jest zawsze podawana na stronie WWW książki;
- zawartość książki wraz z dodatkami (płyta CD, DVD) odpowiada jej pierwotnemu wydaniu i jest w pełni komplementarna;
- usługa nie obejmuje książek w kolorze.
Masz pytanie o konkretny tytuł? Napisz do nas: sklep@helion.pl
Książka drukowana
Oceny i opinie klientów: Practical Zendesk Administration. 2nd Edition Stafford Vaughan, Anton de Young (0)
Weryfikacja opinii następuję na podstawie historii zamówień na koncie Użytkownika umieszczającego opinię. Użytkownik mógł otrzymać punkty za opublikowanie opinii uprawniające do uzyskania rabatu w ramach Programu Punktowego.