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The Salesforce Business Analysis Playbook. Become a trusted Salesforce advisor through expert business analysis and applied AI skills - Second Edition Srini Munagavalasa

(ebook) (audiobook) (audiobook) Język publikacji: angielski
The Salesforce Business Analysis Playbook. Become a trusted Salesforce advisor through expert business analysis and applied AI skills - Second Edition Srini Munagavalasa - okladka książki

The Salesforce Business Analysis Playbook. Become a trusted Salesforce advisor through expert business analysis and applied AI skills - Second Edition Srini Munagavalasa - okladka książki

The Salesforce Business Analysis Playbook. Become a trusted Salesforce advisor through expert business analysis and applied AI skills - Second Edition Srini Munagavalasa - audiobook MP3

The Salesforce Business Analysis Playbook. Become a trusted Salesforce advisor through expert business analysis and applied AI skills - Second Edition Srini Munagavalasa - audiobook CD

Autor:
Srini Munagavalasa
Ocena:
Bądź pierwszym, który oceni tę książkę
Stron:
346
Dostępne formaty:
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     ePub
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Do przechowalni

Salesforce projects often fail not due to technology limitations but because of unclear requirements, poor stakeholder alignment, and a lack of business context. The Salesforce Business Analyst Playbook, Second Edition, addresses these challenges head-on, offering a complete, real-world guide for Business Analysts looking to elevate their impact on Salesforce implementations.
Written by Srini Munagavalasa, a seasoned Salesforce leader with over 20 years of global experience across Salesforce and SAP CRM, this updated edition introduces powerful new content, including generative AI tools, advanced analysis techniques, automated traceability, and modern Salesforce features such as Flows and in-app guidance. These updates empower analysts to work smarter, whether gathering requirements, optimizing solution design, managing testing, or driving adoption. You’ll walk through the entire Salesforce project life cycle with practical methods, stakeholder collaboration strategies, testing plans, and certification guidance, ensuring you can handle complex projects with confidence.
By the end of this book, you’ll be able to lead the business analysis efforts across every stage of a Salesforce project, solve real-world problems, and adapt to Salesforce’s evolving capabilities.
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O autorze książki

Srini Munagavalasa has more than 20 years of global IT experience in Salesforce CRM and PRM, SAP CRM, and HR. He has a passion for learning about new and emerging technologies and products and prototyping and implementing solutions resulting in customer satisfaction and business benefits. He has authored 10+ articles on CRM, HR, and project management with Wellesley Information Services (WIS). He has also presented papers at Salesforce Dreamforce and SAP Sapphire/ASUG. He is currently working as a VP at Salesforce COE at MUFG Americas. He has a bachelor’s degree in metallurgical engineering and holds a post-graduate diploma in operations management. He has worked with renowned companies such as CA Tech, IBM, The Walt Disney Company, and PwC.

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