Sanjay Nair has more than 23 years' experience in IT operations in the end-user domain. He has worked as a service desk manager for the past eight years, coaching and mentoring a multicultural team of agents in the banking and aviation sectors. Sanjay's other responsibilities include designing and documenting ITIL-compliant processes and procedures; he is ITIL certified.
Sanjay Nair
Tytuły autora: Sanjay Nair dostępne w księgarni Helion
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Gain practical insights into service desk management, including ITSM, team development, performance tracking, and emerging technologies like AI and chatbots. Perfect for professionals looking to enhance and optimize service desk operations.-
- PDF + ePub pkt
(79,90 zł najniższa cena z 30 dni)
71.91 zł
79.90 zł(-10%) -
