RT Essentials. Managing Your Team and Projects with Request Tracker Jesse Vincent, Robert Spier, Dave Rolsky
(ebook)
(audiobook)
(audiobook)
- Autorzy:
- Jesse Vincent, Robert Spier, Dave Rolsky
- Wydawnictwo:
- O'Reilly Media
- Ocena:
- Stron:
- 218
- Dostępne formaty:
-
ePubMobi
Opis
książki
:
RT Essentials. Managing Your Team and Projects with Request Tracker
In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do.
This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users.
RT Essentials, co-written by one of the RT's original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There's also chapter filled with suggested uses for RT inside your organization.
No matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between--RT Essentials helps you use RT to provide order when you need it most.
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Szczegóły książki
- ISBN Ebooka:
- 978-05-965-5070-7, 9780596550707
- Data wydania ebooka :
-
2005-08-18
Data wydania ebooka często jest dniem wprowadzenia tytułu do sprzedaży i może nie być równoznaczna
z datą wydania książki papierowej. Dodatkowe informacje możesz znaleźć w darmowym fragmencie.
Jeśli masz wątpliwości skontaktuj się z nami sklep@helion.pl.
- Język publikacji:
- 1
- Rozmiar pliku ePub:
- 2.7MB
- Rozmiar pliku Mobi:
- 2.7MB
- Zgłoś erratę
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Programowanie
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