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Mastering Microsoft Dynamics 365 Customer Engagement. An advanced guide to developing and customizing CRM solutions to improve your business applications - Second Edition

(ebook) (audiobook) (audiobook) Książka w języku 1
Mastering Microsoft Dynamics 365 Customer Engagement. An advanced guide to developing and customizing CRM solutions to improve your business applications - Second Edition Deepesh Somani - okladka książki

Mastering Microsoft Dynamics 365 Customer Engagement. An advanced guide to developing and customizing CRM solutions to improve your business applications - Second Edition Deepesh Somani - okladka książki

Mastering Microsoft Dynamics 365 Customer Engagement. An advanced guide to developing and customizing CRM solutions to improve your business applications - Second Edition Deepesh Somani - audiobook MP3

Mastering Microsoft Dynamics 365 Customer Engagement. An advanced guide to developing and customizing CRM solutions to improve your business applications - Second Edition Deepesh Somani - audiobook CD

Serie wydawnicze:
Mastering
Ocena:
Bądź pierwszym, który oceni tę książkę
Stron:
572
Dostępne formaty:
     PDF
     ePub
     Mobi

Ebook (134,10 zł najniższa cena z 30 dni)

159,00 zł (-81%)
29,90 zł

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Do przechowalni

Microsoft Dynamics 365 is an all-in-one business management solution that's easy to use and adapt. It helps you connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth. This book gives you all the information you need to become an expert in MS Dynamics 365.

This book starts with a brief overview of the functional features of Dynamics 365. You will learn how to create Word and Excel templates using CRM data to enable customized data analysis for your organization. This book helps you understand how to use Dynamics 365 as an XRM Framework, gain a deep understanding of client-side scripting in Dynamics 365, and create client-side applications using JavaScript and the Web API.

In addition to this, you will discover how to customize Dynamics 365, and quickly move on to grasp the app structure, which helps you customize Dynamics 365 better. You will also learn how Dynamics 365 can be seamlessly embedded into various productivity tools to customize them for machine learning and contextual guidance.

By the end of this book, you will have mastered utilizing Dynamics 365 features through real-world scenarios.

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O autorze książki

Deepesh Somani currently works as a Microsoft Dynamics 365 lead architect, a corporate trainer, and an author. He has been Microsoft's Most Valuable Professional awardee for 3 consecutive years, making his way into the top 90 CRM professionals in the world. He is currently working in an IT start-up called Dynamisity Private Limited, based out of Ahmedabad, India.



With his fervor for the technology and constant adherence, Deepesh has been an active contributor to the global technical community and has been honored as a key contributor on leader boards from time to time.



His blog has more than 270,000 hits and 500+ followers from 150 countries worldwide. It was recognized as one of the top 100 CRM blogs worldwide by Feedspot in 2017. He developed 14 free tools with 7000+ downloads, and a Dynamics app with around 1000+ downloads and a 4.4 rating.

Deepesh has extensive experience working in different domains, such as banking, public sector, telecommunication, and retail, to name a few, with teams from different parts of the world and with renowned multinational companies such as Microsoft, Infosys, and SanDisk.

As a passionate explorer, he enjoys travelling, interacting with people of various ethnicities, trying different foods, and dancing.

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