BJ Biernatowski is a digital transformation leader with deep expertise in AI-driven process optimization, automation, and global payment operations. With a career spanning Microsoft, Amazon, UnitedHealth, and Nordstrom, he has led large-scale automation initiatives that drive operational efficiency and business outcomes. His experience includes process modeling, AI-enabled decision-making, enterprise automation, and integrating emerging technologies to enhance business processes. BJ is passionate about leveraging AI to build cohesive, scalable systems that improve enterprise agility and strategic adaptability. He co-authored this book to help organizations harness emergent AI-driven process models for sustainable success.
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