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    ITIL(R) 4 Create, Deliver and Support (CDS). Your companion to the ITIL® 4 Managing Professional CDS certification IT Governance Publishing, Claire Agutter

    (ebook) (audiobook) (audiobook) Język publikacji: angielski
    ITIL(R) 4 Create, Deliver and Support (CDS). Your companion to the ITIL® 4 Managing Professional CDS certification IT Governance Publishing, Claire Agutter - okladka książki

    ITIL(R) 4 Create, Deliver and Support (CDS). Your companion to the ITIL® 4 Managing Professional CDS certification IT Governance Publishing, Claire Agutter - okladka książki

    ITIL(R) 4 Create, Deliver and Support (CDS). Your companion to the ITIL® 4 Managing Professional CDS certification IT Governance Publishing, Claire Agutter - audiobook MP3

    ITIL(R) 4 Create, Deliver and Support (CDS). Your companion to the ITIL® 4 Managing Professional CDS certification IT Governance Publishing, Claire Agutter - audiobook CD

    Autorzy:
    IT Governance Publishing, Claire Agutter
    Wydawnictwo:
    IT Governance Publishing (Z chęcią przeczytam książkę w języku polskim)
    Ocena:
    Bądź pierwszym, który oceni tę książkę
    Stron:
    201
    Dostępne formaty:
         PDF
         ePub
    This book offers a thorough guide to ITIL® 4’s Create, Deliver, and Support (CDS) module, covering key concepts and practices for IT service management. It begins with foundational aspects of the service value system (SVS), highlighting organizational structures, roles, and collaborative cultures essential for successful service delivery. The early chapters focus on adopting a shift-left approach to resource management, helping teams prioritize efficiency and proactive problem-solving.

    As the book progresses, it explores the strategic planning and management of resources within the SVS, stressing the importance of continual improvement and leveraging technology to optimize service management. It also provides insight into managing value streams for new services, guiding readers on how to create, manage, and measure service value chains for improved service delivery and innovation.

    The later chapters address specific ITIL® practices, such as service design, incident management, problem management, and knowledge management. The book concludes with exam preparation for ITIL® 4 CDS, offering practical case studies and real-world scenarios.

    By the end, readers will be equipped to enhance service management processes and ensure the delivery of high-quality IT services aligned with business objectives.

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    O autorach książki

    IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.
    Claire is a Service Management Trainer, Consultant, and Author. From 2018–2023, she was nominated by Computer Weekly as one of the Most Influential Women in Tech. In 2018, 2019, and 2024, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the Chief Architect for VeriSM™, the Service Management approach for the Digital Age. She is the Director of Scopism, focusing on Best Practices for SIAM (Service Integration and Management). Claire has worked with ITGP to publish Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second Edition, and Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second Edition, the official guides for the EXIN SIAM™ Foundation and Professional certifications. After providing support to thousands of people taking ITIL training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.

    IT Governance Publishing, Claire Agutter - pozostałe książki

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